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accessing o2 voicemail via Skype

Colin4
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I'm trying to access my o2 voicemail via Skype.

 

Normally, to do so via another handset, I use that handset to dial my o2 number, wait for my greeting message, dial "*" to interrupt it, enter my PIN, and I'm in.

 

When I try this via Skype out, dialling "*" does not interrupt my greeting message, preventing access.

 

Has anyone else had this problem?  If so, do you know a way around it?

 

Thank you,

 

Colin

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MI5
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Have a look for a call recording app on your app store as that might help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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If Skype can’t send DTMF it won’t work I guess.can you not gain access from another phone?
https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Colin4
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Thanks MI5.

 

I'm trying to download and save one of my voicemails.  I don't know how to do that on another handset: a recording app on my phone, for example, doesn't hear the voicemail.

 

I'm therefore trying to record the call by Skyping-out from my laptop.

 

Your mention of DTMF sent me to Bazward's solution at https://answers.microsoft.com/en-us/skype/forum/skype_win10-skype_callms-skype_audioms/skype-dtmf-no...

 

Unfortunately, this didn't help me.

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MI5
Level 94: Supreme
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Registered:
Have a look for a call recording app on your app store as that might help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Colin4
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Good point MI5: that's a simpler solution.  Done.

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MI5
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Happy to help mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
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