Accessing Voicemail whilst in Canada

[johughes]

I need to access my voicemail whilst in Canada.  However, no matter what I try I keep getting an automated message from O2 saying that my device is not permitted to use this service.  I have tried both 901 and +44  7802 090100 - both give the same result.

Any idea what is blocking this.

John

[MI5 · Accepted solution]

@johughes 

All we know here Guide: All you need to know about O2 Voicemail 901 

If that doesn't help, you'll need to contact O2 https://www.o2.co.uk/contactus

[Cleoriff]

@johughes 

You need to contact O2. The number to call from abroad is in this link https://www.o2.co.uk/contactus 

They may need to reset your VM

Guide: All you need to know about O2 Voicemail 901 

[Projectionist]

Try dialling your own number (international format) - interrupt the answerphone message by pressing * , then enter your PIN