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Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019
Accepted Solution

XR not making or receiving calls

I cannot find any help resource for this but I am unable to make or recieve calls on my iphone XR. 

 

Upgraded my phone over the Christmas period and I thought my phone had been extra quiet.

It is only when I had a family emergency and I tried to make a call did I realise that there was a problem.  

I have tried flipping airplane mode on and off but no joy.  

Tips please?  

Posts: 71,638
Topics: 677
Registered: ‎14-01-2013

Re: XR not making or receiving calls

[ Edited ]
Posts: 87,607
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: XR not making or receiving calls

@C_Cosgrove do you have the sim from your old phone in the new XR?

Is there an O2 signal showing top left of the screen?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎06-01-2019

Re: XR not making or receiving calls

Ah! Could not find it that earlier for looking but it seems a service mast is out of action. Lovely stuff, thanks.
Anonymous
Posts: 0

Re: XR not making or receiving calls

@C_Cosgrove Try another O2 sim in the phone or go to your local o2 store & they will give you a new sim & sim swap for free & they’ll do it for you 

Posts: 71,638
Topics: 677
Registered: ‎14-01-2013

Re: XR not making or receiving calls


@C_Cosgrove wrote:
Ah! Could not find it that earlier for looking but it seems a service mast is out of action. Lovely stuff, thanks.

Hopefully it gets fixed soon @C_Cosgrove

Best of luck...Smiley Wink

*The Game Is On*