Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone Calls in the USA

I just want to confirm that whilst gtravelling in the USA I can phone other USA mobile numbers/land lines at no extra charge providing I do not exceed the permitted limits. I have O2 Travel Inclusive Zone on Psay monthly.Thank you

Resolved! Cancel O2 Refresh Upgrade... What now?

Hi all,I hope you are well.To cut a very long story short I am currently on my 3rd huawei mate 20 Pro device and unfortunately it's also the 3rd faulty one (green screen issue).I've decided I can't face another one so I want to change to a pixel 3 Xl...

Cancelled order and credit check

I upgraded online to get an iPad but it just turned out that after paying and sorting the contract O2 can't deliver for Xmas (despite them saying it was in stock and would be delivered 24 seb between 8-10am ). I have now cancelled the order and repur...

Resolved! Didnt receive the legal papers

Hi i just ordered a new pay monthly phone im a existing pay monthly customer but i didn't receive the legal documents for the new contract

phone sim contact

hey i have lost my phone and need a replacement sim but i also want to change my number how would i do this could i do it in store

Changing numbers on family plan?

Hi, I added a new phone contract to my existing account so my wife could have a new phone. We've joined the friends and family plan with it and the O2 assistant gave my wife a new SIM card for the handset. However, she wants to keep her old number (g...

Resolved! How to Roam

Hi,This is a contender for the "dumb question of the month award" but I just want to double check my understanding, which that it is necessary to SWITCH ON data roaming in my phone's mobile network settings in order to use O2 Travel. Is that correct?...

Resolved! World travel

Hi All,Im traveling around the world for 5 months, lots of different places. What the best thing to do as far as my phone is concerned. Cheapest way to keep using it as i move around.

Resolved! Cancelling my sim contract

I want to cancel my contract, but none of the online chat rooms never seem to be on. Any Ideas?

getting charged for mms to 000000000001234

Hi, ever since I changed from payg to simplicity, I noticed I have been getting charged for mms to the number 000000000001234, does anyone know what this number is or is anyone else having the same problem, I haven't sent anything to this number but ...

O2

Forum Posts