Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WWE Charges

How can a company charge my account with charges that I haven't asked for, don't need and are not a part of my contract . I have checked on line and it seems that a lot of people are getting charged this £2.50 per week, for nothing. You don't know ab...

Resolved! Two o2 Sims. Want to keep original number

Hi guys. I am an existing O2 customer. Just got a new phone and SIM. Attempted SIM swap which didn't work. Contacted call centre who told me SIM swap wouldn't work in my situation. Explained I wanted to keep original number and not change to new numb...

refer a friend £40 / £40 amazon vouchers - heard nothing from o2 - missing vouchers

I referred both my son and daughter to o2 - both got a oneplus 6, over 2 months ago. 25th May and 5th June the orders where done on the o2 website. I've emailed o2@co-buying.com over 2 weeks ago, haven't got a reply I got confirmation from both sales...

Resolved! Pac code

After over 10 yrs with o2 I have decided to leave my contract ends next week I decided to keep my number but will need the dreaded pac code how do I get it do I need a new number first I not decided who I going to next but it will be monthly sim only...

Resolved! Changing network in busy places

Hi , just after some advice really, I’ve got a Samsung galaxy 6 phone and I’m on contract with 02. Whenever I’m in a fairly busy place such as a rugby stadium(approx 10k fans) I just don’t get a signal, my phone is on 4g and this isn’t normally or sh...

Resolved! Rest of the world 24hr pass

Currently abroad and out of Europe. I have data roaming disabled and am only using WiFi. I haven’t made any calls or sent any sms texts from my iPhone SE.Just received an itemised bill which includes additional charges of £6.40 to my normal business ...

Resolved! O2 Recycle Bill Credit

Hello,Can someone explain to me exactly how the bill credit of recycle works?I can see a minus amount on my account.Thanks

Resolved! need puk code no phone now only smart tv

i pressd something on my oneplus5t, now phone needs puk code, having to type this on my tv, 02chat gurus is offline, can someone help please, wheredo i find my puk code without a phone,,,thank you

Resolved! 0345 numbers

will i get extra charges if i phone 0345 number or does it just come off my minutes like normal numbers. thanks

Resolved! When the Device plan final payment is made

Amazingly, though I've doen a search, I can't find the answer to this simple question: My device plan 24 month contract ends next month.If I do nothing, will the device plan contract automatically terminate and no more money taken from my bank accoun...

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