XR not making or receiving calls

[C_Cosgrove]

I cannot find any help resource for this but I am unable to make or recieve calls on my iphone XR. 

Upgraded my phone over the Christmas period and I thought my phone had been extra quiet.

It is only when I had a family emergency and I tried to make a call did I realise that there was a problem.  

I have tried flipping airplane mode on and off but no joy.  

Tips please?  

[Cleoriff · Accepted solution]

Hi @C_Cosgrove

Have you checked your network status here https://status.o2.co.uk/ ?

Other help here  https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[MI5]

@C_Cosgrove do you have the sim from your old phone in the new XR?

Is there an O2 signal showing top left of the screen?

[C_Cosgrove]

Ah! Could not find it that earlier for looking but it seems a service mast is out of action. Lovely stuff, thanks.

[Anonymous]

@C_Cosgrove Try another O2 sim in the phone or go to your local o2 store & they will give you a new sim & sim swap for free & they’ll do it for you 

[Cleoriff]

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@C_Cosgrove wrote:
Ah! Could not find it that earlier for looking but it seems a service mast is out of action. Lovely stuff, thanks.

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Hopefully it gets fixed soon @C_Cosgrove

Best of luck...:smileywink: