Solved: Re: Wrong order

Remmy · ‎25-09-2019

I ordered wrong contract how do I change it before they delivery the phone I do not want

MI5 · ‎25-09-2019

It's unlikely that you will be able to change it.

You will have to take delivery and use the 14 day change of mind policy to reorder the phone you want.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-09-2019

@Remmy

It's unlikely that you will be able to change it.

You will have to take delivery and use the 14 day change of mind policy to reorder the phone you want.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Francesco8 · ‎30-11-2020

@Remmy

How did you sort it out?

O2

Wrong order

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14

replacement sim card

So then, this courier arrived