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Wrong Price

GIUSEPPE1
Level 1: Joiner
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I’m am absolutely disgusted. I was told the price of my sim only contract would be £20 in February. I have now noticed that I have been getting charged £25.49. I don’t understand how this has happened and will be cancelling my contract.

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MI5
Level 94: Supreme
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@GIUSEPPE1 

You can't just cancel without paying off your device plan or outstanding sim only balance Guide: Cancelling Your Contract 

You can check your charges in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

See also what your included allowances are Guide: My O2 - Allowances  or if you are subscribed to premium messages Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124148 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@GIUSEPPE1 

You can't just cancel without paying off your device plan or outstanding sim only balance Guide: Cancelling Your Contract 

You can check your charges in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

 

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

See also what your included allowances are Guide: My O2 - Allowances  or if you are subscribed to premium messages Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
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