Solved: 2nd purchase failing

Jumpinbeans · ‎21-11-2021

I was able to order a PAYG simonly contract for one of our family devices but when trying to complete the second i am now getting the purchase declined or at least its failing at the last screen when placing an order. Anyone know the reason for this? Tried using different cards for authorisation with no success.

MI5 · ‎21-11-2021

@Jumpinbeans

I'm guessing it's just a sim only and not PAYG?

If so, it may be too close to the previous order.

It's advisable to leave 30 days between applications.

You can contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-11-2021

@Jumpinbeans

I'm guessing it's just a sim only and not PAYG?

If so, it may be too close to the previous order.

It's advisable to leave 30 days between applications.

You can contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jumpinbeans · ‎21-11-2021

Cheers for that - my mistake - yes its a sim only 12 month contract. I'll contact them tomorrow morning and see if they can help.

Thank you

MI5 · ‎21-11-2021

You're welcome. Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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