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Wish to cancel a pay monthly contract for old device due to the person using it dying

Kevin1966
Level 1: Joiner
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Hi, I gave an old phone to my dad when I upgraded to a newer device. The device contract has been paid off for several years but he died early Friday morning so I wish to cancel the pay monthly contract for that particular device, I have 2 devices (each with a different phone number) on my account, the one my dad was using and the one I'm currently using. I want to keep mine but get rid of his. Any help?

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MI5
Level 94: Supreme
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Registered:

@Kevin1966 

Sorry for your loss.

As the contract is still in your name you can cancel by calling O2.

Guide: Coronavirus Community Help and Support 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Kevin1966 

Sorry for your loss.

As the contract is still in your name you can cancel by calling O2.

Guide: Coronavirus Community Help and Support 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
189 Views