Why is%20it%20not%20possible%20to%20fit%20IPhone7%20SIM%20card%20to%20upgraded%20IPhone11

[TA21]

Have failed completely to transfer existing IPhone7 SIM card to upgraded IPhone11 despite Customer Services people insisting it should fit. Have tried every possible way. Any advice?

TA 21

[MI5]

@TA21 

It does fit but goes in upside down compared to the 7.

[TA21]

.

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@MI5 wrote:

@TA21 

It does fit but goes in upside down compared to the 7.

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Just tried it again upside down. No luck. It won't slot in to the iPhone 11 SIM tray.

[Cleoriff]

@TA21 

[MI5]

@TA21 

Look at the sim and you will see a corner which is cut off.

You need to align that with the same cut on the sim tray.

Honestly, it does fit when you have it the right way round.

[TA21]

There is no indent on the IPhone 11 sim tray do the card won't slot in....

[MI5]

There is, turn it over.

[TA21]

Tried again. Inspected sim tray with a magnifying glass. No luck I'm afraid.

[MI5]

It can only be faulty then.
You'll need to return the phone for a replacement.