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Why is%20it%20not%20possible%20to%20fit%20IPhone7%20SIM%20card%20to%20upgraded%20IPhone11

TA21
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Have failed completely to transfer existing IPhone7 SIM card to upgraded IPhone11 despite Customer Services people insisting it should fit. Have tried every possible way. Any advice?

TA 21

Message 1 of 9
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MI5
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@TA21 

It does fit but goes in upside down compared to the 7.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 9
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TA21
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.


@MI5 wrote:

@TA21 

It does fit but goes in upside down compared to the 7.


Just tried it again upside down. No luck. It won't slot in to the iPhone 11 SIM tray.

 

Message 3 of 9
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Cleoriff
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@TA21 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 9
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MI5
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@TA21 

Look at the sim and you will see a corner which is cut off.

You need to align that with the same cut on the sim tray.

Honestly, it does fit when you have it the right way round.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
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TA21
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There is no indent on the IPhone 11 sim tray do the card won't slot in....

Message 6 of 9
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MI5
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There is, turn it over.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 9
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TA21
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Tried again. Inspected sim tray with a magnifying glass. No luck I'm afraid.

Message 8 of 9
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MI5
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It can only be faulty then.
You'll need to return the phone for a replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 9
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