Why does O2 make life so hard???? PAC Code impossible

[judyfiz]

I havew recently moved to O2, I have a Vodafone PAC Code, i cannot enter it anywhere online and the PAC switching form has had a 405 Error for 2 weks!

I will be moving back to Vodafone as it is impossible to actually get O2 to take my PAC Code

Have to either cancel to use PAC code today but as a UK Bank Holiday - O2 is closed, helpfully...

[O2EmmaLouise]

Hi @judyfiz,

I'll tag @O2Lisa and she'll have a look into this for you. She starts at 10am.

[Cleoriff]

@judyfiz 

All info re cancelling is here

Guide: Cancelling Your Contract 

How to get PAC here Guide: How to get your PAC [June 2021 Update] 

Also O" is open today if you want to call them. All numbers in this guide Guide: Coronavirus Community Help and Support 

[O2Lisa]

Morning all, thanks for the tag @O2EmmaLouise.

I'm so sorry to hear you're having problems @judyfiz, I'll private message you and hopefully we can get everything sorted for you 

[judyfiz]

Thank you @O2Lisa I've PMd you

[Cleoriff]

Apologies @O2Lisa ...when I posted I hadn't seen @O2EmmaLouise had posted before me

[O2Lisa]

It's alright @Cleoriff 

[GarryS]

Just to reiterate the original question... why is it so hard to transfer a number to o2? Tried to call, now on chat and there's nobody available. Other providers I've been with provide you with a simple form to do this. Why do you make us jump through hoops for something so simple? I've only just joined o2 and I'm starting to wonder if I've made the right decision. Or...is there a form and I just can't find it?

[MI5]

@GarryS 

O2 support page here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[jonsie]

The form is here

Guide: Migration & porting into O2