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Where's my bill?
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on ‎23-07-2012 20:05
It seems like a bit of a stupid question, but I signed up to Pay Monthly last month but still cant see my bill. I've gone to 'view/pay my bill' but cant seem to find it.
Any help?

Re: Where's my bill?
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‎23-07-2012 20:41 - edited ‎23-07-2012 20:43
There is another thread with the same issue.
What browser are you using ?
After you login to your o2 account you should see
My bill summary
What you've paid, what's due, and when.
Bill date
21st July 2012
Payment due on
4th August 2012
Latest bill amount
£xx.xx
Balance*
£xx.xx
Next bill date
21st August 2012
* Billed amount less any payments received
- View and print your latest bill
Clicking on view and print latest bill opens a new window.
So make sure pop ups are allowed.

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on ‎24-07-2012 17:16
Nope, not there. I haven't seen that since signning up to O2.

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on ‎24-07-2012 17:41
Seems a few people are having issues..
What link do you use to get to your user area ?
What browser are you using ?
How long have you been using o2 ? ie, have you had any previous bills ?

Re: Where's my bill?
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on ‎24-07-2012 17:50
Hi Iooiuk
To answer your questions:
- I used the link that you gave me in the preivous post or by just coming to the O2 website.
- I am using Chrome
- I have been with O2 for about 2 years but on Pay as you Go. I switched over to Pay Monthly about 7-8 weeks ago and have never been able to see my bill.

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on ‎24-07-2012 19:37

Re: Where's my bill?
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on ‎24-07-2012 21:15
Well I have just tried with Chrome and it goes straight to my acc.
Have you recieved a email from o2 re your bill. That has a reminder link for your details. But agree that if you have changed to contract from payg. When setting it up they may have asked for new details.
Perhaps try call o2 and see if they can remind you of your login.

Re: Where's my bill?
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‎25-07-2012 06:59 - edited ‎25-07-2012 07:01
I've also started getting error codes trying to view my bill/s. Live chat said they've got technical issues and they'll log it with their technical people who will get back to me within 5 days! :-(
Anyone know why I get this error code?
EBPP_1103: General Error occurred while retrieving role information.
TBH I've been having a lot of problems with O2 lately and have lost faith in the company. I seem to be getting one problem after another.
forgot to add: I'm trying to view it via "My O2", "My linked accounts".

Re: Where's my bill?
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on ‎25-07-2012 09:01
I only signed up with a login & password when I switched to pay monthly. The reason was so I could see my bill - as asked to in the emails I received.