“We couldn’t process your payment”

[Problem1]

Hello,
I have an outstanding bill I haven’t been able to pay because everytime I’m trying to make a payment it keeps reverting it and I got a “We couldn’t process your payment” message on screen, I don’t understand what’s happening cause I’ve been paying for months. My bank finally checked the transactions and told me it has nothing to do with them.

Help me please. Don’t want to be overcharged for late payement or got my line cut off

[gmarkj]

Sounds like you need to get in touch with customer services to make a payment.
There are a couple of numbers to call in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Problem1]

Thank you. Do you think paying via bank transfer is a good idea? Will O2 be able to validate the payment today?

[MI5]

@Problem1 

Not today.

It takes a few days to register if paid by bank transfer.

Guide: How to Pay Your Bill (Airtime & Device Plans)