Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query about switching networks / keeping my old number.

I’m a new customer to o2 switching from BT. I provided my PAC when i ordered my new phone ( which has now arrived) and have received a text to my old phone and number saying that my number will be transferred tomorrow to o2 and that i should turn my ...

Resolved! Upgrading but not activating

Hi, My daughter's phone is due an upgrade now. She is on my O2 account along with the rest of my family. We want to get her new phone now but not give it to her until Christmas. She will still need access to a phone until then so will that be possibl...

Is it literally impossible to speak to a human being about a bill on O2 at the moment?

I've needed to make a query on a high bill which is unusal and have not been able to speak with anyone. I call, they hang up. My O2 is useless if you have a question needing answering. Can anyone phelp ? or send me a complaints contact so I can make ...

New customer pay monthly order

Has anyone had any recent experience?? I placed an order online on Saturday evening for a new pay monthly contract. I received a number of emails and a confirmation of order which contained my new mobile phone number. I was expecting to receive the n...

Final amount left to pay

How much left of my contract do I have to pay off and when is the cut off point? I do not want upgrade I will be changing networks

Moving number

I signed up on o2 yesterday and recieved phone and sim today? All working. When I signed up I gave a pac code to move a number across from sky just not heard anything. Will my old number just transfer across?

Resolved! Under review

My phone is under review more than 24 hours , but I still don't have an answer.Thank you

Resolved! Contracts for my children

We previously had contracts for our children with Vodafone all under my wife's name, we looked to change to O2 and found a deal via MobilePhonesDirect. My wife ordered 3x contracts with PAC codes. Her's was approved but the other 2 rejected. I placed...

Viewing all family numbers on the same MyO2 account.

I have recently bought a pay monthly phone for my son. I would like to ensure that my number is the lead number for the account, as it looks like MyO2 has selected my son's new number for the lead number, rather than mine. I would also like to view b...

Resolved! My phone number being used

In the last few weeks I've had messages from different unknown numbers saying they have received multiple calls and to stop contacting them. I've not made these calls and they are not in my call log so have no idea what's going on. I've had the same ...

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