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“We couldn’t process your payment”

Problem1
Level 1: Joiner
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on ‎15-12-2020 11:15

on ‎15-12-2020 11:15

Hello,
I have an outstanding bill I haven’t been able to pay because everytime I’m trying to make a payment it keeps reverting it and I got a “We couldn’t process your payment” message on screen, I don’t understand what’s happening cause I’ve been paying for months. My bank finally checked the transactions and told me it has nothing to do with them.

Help me please. Don’t want to be overcharged for late payement or got my line cut off
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gmarkj
Level 66: Unequalled
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on ‎15-12-2020 11:20

on ‎15-12-2020 11:20

Sounds like you need to get in touch with customer services to make a payment.
There are a couple of numbers to call in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Problem1
Level 1: Joiner
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on ‎15-12-2020 11:32

on ‎15-12-2020 11:32

Thank you. Do you think paying via bank transfer is a good idea? Will O2 be able to validate the payment today?
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MI5
Level 94: Supreme
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on ‎15-12-2020 11:34

on ‎15-12-2020 11:34

@Problem1 

Not today.

It takes a few days to register if paid by bank transfer.

Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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