Was I lied to?

[Anonymous]

Hi guys, just here wondering if anyone could help me with this. 

I finished my montly contract over a year ago, and have since been on rolling monthly contracts. 

At the beginning of the month, I decided to finally cancel this and spoke to an online O2 staff guy about this. After a lot of effort I managed to get it cancelled. 

I know you have to allow 30 days notice or so which I was fine with, but from what the guy told me I was under the impression that instead of my last monthly payment (which got taken out today) I would make one last smaller payment on the very final day (which according to my bill summary is still scheduled to come out on the 8th Feb). 

I specifically asked the guy if monthly bills are for the coming month, and if the 8th Feb payement would be instead of the end of Jan payment. He answered both with a straight out "Yes."

[perksie]

Risk what exactly, you only have to wait for the bill?

[Anonymous]

Does that come before the actual payment then? Because usually the first I know about it is when the money has been taken out of my account. 

[MI5]

Your bill always comes out 2 weeks before they take payment. You seem hell bent on ignoring or arguing with anything we say to you though so just do as you please....

[perksie]

You have been with O2 for at least 2 years and you have no idea when your bills come out?

I don't know what is so hard to understand, good luck with whatever you decide! 

[Anonymous]

Sorry if I am a bit off, I'm not usually like this  I'm sure most would be at least a bit miffed if money was geting taken form them which they believe shouldn't have been. 

And yes this is my first time ending any kinda of contract whatsoever, so it's all new to me. 

Guess I will wait a few days until my bill comes then. Thanks for the help guys  And again, sorry if I came across negatively. 

[Anonymous]

Listen to these guys good advice, wait until your bill or ask for your pac. Good luck with whatever you choose

[Anonymous]

To get a rough idea of what you'll get back:

- if your account closes half-way through a monthly period then 1/2 what your bill would normally be, thats what you'll get back

- if 1 week, divide by 4 and x 3

- if 3 weeks, divide by 4

This assumes no other charges than line rental.

[jonsie]

You may well find that your final bill will be a credit which you can then get paid into your account. Rest assured you only pay for the service or goods received. O2 aren't out to diddle anyone.