Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121894 Views
  • 27 replies
  • 5 kudos

iPhone unlock delay, about to use PAC

I requested an unlock last week which is yet to be completed, however I've just received another phone from a different carrier. I'm porting my number over which will automatically Lose my O2 account, but will that stop me getting the unlock complete...

Anonymous by Not applicable
  • 659 Views
  • 1 replies
  • 0 kudos

repair

Hi has anyone had the same problem i had a problem with my i phone 4s with the screen going on and off and only had the phone for 3 months and i forgot to get insurance for the phone but i sent the phone in to o2 repair centre and was not giving any ...

Anonymous by Not applicable
  • 654 Views
  • 3 replies
  • 0 kudos

Swapping carriers

Could someone tell me if it is possible to change a pay as you go mobile number from Vodafone to O2? While keeping the same number. And how can this be done if so? Thanks, Kieran Gordon

Anonymous by Not applicable
  • 586 Views
  • 1 replies
  • 0 kudos

Phone buyer asking for PUK, legit?

I recently upgraded to a new phone and sold my old PAYG Samsung one on Ebay. It was sold locked to o2 and without a SIM. The actual telephone number was kept the same. The buyer is now asking for me to provide a PUK number. Is this legit or should sh...

Anonymous by Not applicable
  • 735 Views
  • 3 replies
  • 0 kudos

tarrif change

bought an 02 phone yesterday on pay as you go specifically for calling other 02 phones for free thats all i wanted it for. asked the man in the shop can i change tarrif immediately and was assured i would,so set up phone changed tarrif and received a...

Anonymous by Not applicable
  • 935 Views
  • 4 replies
  • 0 kudos

M&S vouchers confusion

When I switched from PAYG to my simplicity contract I was told I would get £50 in M&S vouchers. They never arrived so I used the online help and the person I talked to said I needed to talk to the customer concern team. They said I needed to talk to ...

melly1991 by Level 1: Joiner
  • 1576 Views
  • 1 replies
  • 0 kudos

No credit history

I am after getting a 18 month contract but I am 18 with no credit history. Will they decline me?

Anonymous by Not applicable
  • 11872 Views
  • 6 replies
  • 0 kudos

O2 not budging on upgrade charges for new phone

I want either the Galaxy SIII or the iphone 4s. O2 want £99 and will not budge, despite me telling them that I can get the phone for free through Orange, and indeed for free on the exact same tariff if i go through mobiles.co.uk. Explained on the pho...

Anonymous by Not applicable
  • 7358 Views
  • 14 replies
  • 1 kudos

Resolved! internet trouble

I changed my tarriff to unlimited texts and 500mg browser a month, but since I got it the texts work great but the internet won't work at all!! Help

Anonymous by Not applicable
  • 1102 Views
  • 5 replies
  • 0 kudos

Data usage and tethering in Greece

Hello, Can anyone assist me. I am upgrading to a Galaxy S3 (monthly) which I will need to use in Greece during August this year. Data charges are a worry. Is it correct that the new O2 tariff will only charge me £1.99p per day max? Secondly - if I te...

Anonymous by Not applicable
  • 4825 Views
  • 2 replies
  • 0 kudos