Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How long for new phone to connect to network?

I bought a new Samsung Galaxy Ace today, inserted the O2 sim (new contract) at 4pm and as yet have not received any service texts in order for the phone to actually work. My husband bought the same phone yesterday and received the service texts almos...

Resolved! Order page error, payment gone through !

On Saturday night I ordered the Nokia Lumia 610 handset on pay + go for £99.99. I got an errror msg saying their was problem completing the order and that I should try again. On Sunday morning I made another three attempts and got the same msg each t...

bill higher than expected without any explanations

I can't get breakdown on website of why my bill is higher than the original bundle cost when I haven't gone over any limits, so don't know why.

Resolved! Monthly Rental

My O2 monthly contract is £15.50 per month, my Ist month's charge = £17.05 my second = £18.94, I have not exceeded my limit, what's going on?

Resolved! Grounds to cancel contract?

I took out a 24 month contract with O2 in April 2012 and have since moved to Canada at short notice. I know I can't cancel my contract - fine. I figured I would just remove the data bolt-on saving me £10/month (I use WiFi here all the time anyway), l...

Resolved! Pay and go go go - Bolt ons

Just wondered if new customers on pay and go go go can add bolt ons? Many thanks..

New Web Site Broken

I see there's a new look to the O2 website. It's even more broken than it was before. I have both my own and my wife's phone accounts with O2. Both are known to my online account - I click on Link my O2 accounts, it lists both of them. I click to Vie...

Resolved! Advent Calendar Moments

Hi, I've been trying for the last 6 days to just see one of these 'rewards' but every time I go to it, it says that it's expired... Is there only certain times its available? If so does anyone know what times?Thanks!

Barred Phone

I recently had a bill of £287 and another bill of £300 mainly due to data abroad which I disputed and the advisor said they would call me back when it has been recalculated. However they barred my phone on saturday so therefore i rang them up and the...

Resolved! Switching to android

Ok, I'm sure I'm not the first to post along these lines, so apologies in advance. Having discovered that I can upgrade via Tesco and get the deal I want (thanks again MI5) I'm planning to get the Samsung S3. My hubby has one so I've seen it in actio...

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