Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My o2 (android) showing PAYG instead of/and my monthly account

I have been with o2 for years on PAYG and in December I logged in to my account online and upgraded to a new monthly contract with new number. My o2 account online on a laptop or desktop shows my monthly contract and my PAYG account details with ever...

Resolved! You Billed me TWICE.?!

Hello, tried to find a contact email which i couldnt find.Also the "web chat" is not available so i have to post here. I payed my 2 phone bills on the 5th of JAN but you still take the money from my bank (direct debit)?I have the second phone's direc...

Resolved! On&On tariff tethering

Hi I have a sim only contract with O2. Its on the sim only On&On tariff. Is tethering included? Thanks Alex

Resolved! Top up extras

Hello everybody. I was sent a text last month telling me that if I topped up by £15 02 would add another £15. This amount has not been added to my account! Also how long does it last when added? Thank you

Resolved! Being Charged for a contract I canceled

I have an excisting contract with O2 which is due to end at the end of this month but about 2 weeks ago I set up a new contract on O2 along with a new phone at Mobiles.co.uk but then found out someone was getting me a new phone for Christmas so I ran...

Resolved! Made an early payment but direct debit is set up?

Hello, it's the first time I've had a contract phone so when I got an email through saying how much my bill was I just paid it straight away. I then viewed my details etc. and it says I have a direct debit set up and they'll take the money out near o...

Resolved! Contract Lengths

Hey do O2 only do the iPhone 5 on a 24 month contract? Or do they do 18 month contracts?

Resolved! How long should it take for credit to appear

I signed up yesterday for credit to be automatically added to my new PAYG account when my balance falls below £2. Because the account is new it is currently zero, but credit has not appeared as I had expected it to. How long should it take for this t...

Resolved! 50 pounds off 3rd bill student help? - pay monthly

hi Ive renewed my contract online the end of oct and noticed as a student i could claim 50 off my 3rd bill under o2 priorty moments. I know i have left it late but went into a o2 store today and asked if i could still claim this as i havent had my th...

Resolved! Double Payment :(

I paid my my phone bill early in dec(18th) due to getting paid early.On the 28th O2 tried to take out the direct debit amount even tho it had already been paid and my account was clear. Ive now been charged by my bank because there was no funds avail...

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