Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241213 Views
  • 2 replies
  • 2 kudos

Unbelievably bad customer service. 8 days, hours of calling and waiting, still not resolved.

My phone service went down at my home 8 days ago. I am self employed and use my phone for work. o2 said a mast is broken but they have no idea of when it will be fixed because nobody can get in touch with any engineer's. Maybe phone them? o2 is suppo...

Anonymous by Not applicable
  • 2779 Views
  • 21 replies
  • 0 kudos

Resolved! Handset Upgrade Queries

I am due my first upgrade at the end of Feb, and I am unsure of a couple of things.. Firstly, when it says 'upgrade' does that refer to my handset? Secondly, when and how can I see my handset ugrade options? Will o2 contact me regarding the upgrade, ...

Anonymous by Not applicable
  • 1022 Views
  • 2 replies
  • 0 kudos

Resolved! Calls from the UAE

Hi, I'm new to the community and have recently moved to the UAE. I have ordered a local contract phone which will give me an internationall calls bundle but in the interim my O2 international call charges are painful to see. I have checked whether th...

Anonymous by Not applicable
  • 2932 Views
  • 3 replies
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Resolved! What is the best way to 'upgrade'?

Hello everyone, i have a Samsung Galaxy S1. My contract ends 28th February 2013, but i can upgrade one month early. I want to upgrade to the S3. But was wondering whats the best way to upgrade? is it online? instore? or on the phone... Does it make a...

Anonymous by Not applicable
  • 1947 Views
  • 7 replies
  • 0 kudos

Resolved! No Sim Mode

Can u HELP!!!! Had this samsung wave phone for 2 weeks now.. Set phone up n everthing was ok on the o2 network.. Then i topped the phone up a few days ago, switched the phone off to update n when i turned it back on all i got on the screen was NO SIM...

Anonymous by Not applicable
  • 2253 Views
  • 3 replies
  • 0 kudos

breach of contract by o2

hi every1, about 4 month ago i have signed up for a 24 month business contract from o2. last week my contract has been cancelled by o2 for breachig the terms and conditioned which i think is unfair and i have given a bill of 540 pound.breachig the te...

Anonymous by Not applicable
  • 4583 Views
  • 34 replies
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February Cost Increase supposedly due to inflation

O2 are citing a rise of 3.2% in inflation to justify increasing costs.I have just checked out the .gov site and the UK Inflation Rate see below: Jan 12 3.6%Apr 12 3.5%Oct 12 2.2%Jan 13 2.7% Pray tell, where is there a rise of 3.2%... Would O2 care to...

Anonymous by Not applicable
  • 2756 Views
  • 17 replies
  • 0 kudos

Resolved! Switching from a 'pay monthly' to a 'pay as you go go go'

I would like to switch from my 'pay monthly' contract to a 'pay as you go go go' service. I'm not having any luck calling the 202 number to speak to an 02 representative (3 try's totalling 30 minutes plus waiting on the line) and was wondering if som...

Anonymous by Not applicable
  • 1446 Views
  • 3 replies
  • 0 kudos