Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

I upgrade my phone next month and I was just wondering how keeping my number works? I am currently with o2 and when I upgrade does the tarrif I choose automatically go onto my sim card I have now or will I get a sim card with a new number and have to...

Resolved! CON ARTIST AGENT

Just tried to upgrade with the help of an agent (STELLA) through live chat so the conversation that followed was as such, i was offered a £31 tariff with 300 minutes + unlimited texts+ 1GB of data usage per month with a free samsung galaxy s3 mini,,,...

Difficulty retaining online access when switching from Pay Monthly to PAYG

Hi I look like a 1st time poster, but I am actually not. I am just positing to vent my frustration after switching from Pay Monthly to PAYG. My problem is with access to o2.co.uk and indeed this forum. After switching my old login worked fine on o2.c...

Resolved! O2 Rewards

I've got a text from O2 saying that I can SAVE or CLAIM my rewards. If I don't reply to this text with neither, what will happen to the rewards?

Resolved! Not receiving texts when back in range

My wife and I have both switched to O2 from T-Mobile and use HTC One Xs. My wife's office has poor reception, meaning that she frequently doesn't have a network connection when in certain areas at work. On T-Mobile, I was able to send her a text when...

Resolved! Really poor signal with new phone

Ive been with o2 for as long as i can remember an never had a signal problem over the last year its been getting worse with frequent loss of service but ok most of the time. I got a new phone at christmas on o2, an xperia miro and im using my old o2 ...

Resolved! new to android phone and simplicity tariff

Kids upgraded me for christmas from an old fashoned samsung 5230 to a HTC Desire. My tariff is standard simplicity..free landlines, 300 mins any netwoek and the weird (to me) daily data thing. Kids told me i meed to add data bolt on but that doent ex...

150Mb extra for 6 months

My wife followed me from Three to O2 last month. I'm on a monthly plan but she came over on PAYG. Before Christmas there was an offer that if you activated an allowance before 24th December and activated allowances every month of the 6 following mont...

Resolved! idata.o2.co.uk

Hiya, hoping for some assistance here. I've been looking at my bill online as my 500mb of data allowance for the last two or three months is also used up. I've connected to wifi at home and work and for three weeks in December was at home poorly so d...

Signal/mast failure - Islington, London, N1 - last 7 days!

Anyone else having this issue? Seems to be ongoing intermittant since last Tues 18th, though since the weekend we have had no reception on our street at all?!?!? Also seems to be dodgy all the way on Upper street as well. Spoke to O2 support yesterda...

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