Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 450726 Views
  • 2 replies
  • 2 kudos

Resolved! top up

I have been with 02 for years and years and have been very happy but recently i changed back to pay as you go because my wife and i have retired and dont use the phones as much and i am livid with their customer service.It takes ages to get where i w...

Anonymous by Not applicable
  • 888 Views
  • 2 replies
  • 0 kudos

O2 Customer Service - Disgraceful

I have just experienced the most disgraceful customer service. I believe my account has been hacked and I am recieving letters to my home address from 02 stating I have to pay money or else! I contacted the customer service who expect me to chase aro...

Anonymous by Not applicable
  • 2218 Views
  • 6 replies
  • 0 kudos

Resolved! using iphone abroad

hi, i regularry go abroad as i work as cabin crew, I have 2 phones that I use every time i use the iphone i go over the 1.99 data within one facebook status, and ive gone over by lots, i hear that apps run in backgroun all the time and take all your ...

Anonymous by Not applicable
  • 1030 Views
  • 1 replies
  • 0 kudos

Resolved! swap to microsim

I am looking to get a better phone and have seen a sim-free nexus on the google site. At present I am on a sim only monthly tariff and am not due for an upgrade for at least 3 months. The present phone uses a standard size sim. Is it possible for me ...

Anonymous by Not applicable
  • 2116 Views
  • 4 replies
  • 0 kudos

Resolved! Help setting up phone for New York travel

Can anyone help, my daughter is travelling to New York and I need to know how best to set up her phone. What do I need to do and how best to keep the costs down.

Anonymous by Not applicable
  • 4966 Views
  • 3 replies
  • 0 kudos

Resolved! nano sim swap

Hi, I am having trouble swapping my upgrade SIM card over to my new phone. My old sim is a standard one and I want to change the number over to use in an iphone 5 with a nano sim. I've done the sim swap thing online, twice and it says it will take up...

Anonymous by Not applicable
  • 2424 Views
  • 3 replies
  • 0 kudos

Resolved! Tablet Sim Question

Hi, new customer to O2 and new tablet owner. I've got my sim in (o2 P&G Tablet 3G Sim), and can recieve messages to this number, but cannot send. I have set up the 3g data as instructed via the sim instructions but this has not helped. In addition I ...

Anonymous by Not applicable
  • 4539 Views
  • 7 replies
  • 0 kudos

Resolved! Where has the Data Gone?

Have put up with slow data for years, but somehow it has managed to get worse. On 2G I cannot even open a simple text webpage. Customer support has been non existent - done the usual SIM clean. This is in the North - Keswick ( Edge apparently but sti...

Anonymous by Not applicable
  • 2980 Views
  • 8 replies
  • 0 kudos

Resolved! cancel contract

I want to cancel my contract as they are putting the price up can i do it online

Anonymous by Not applicable
  • 12347 Views
  • 38 replies
  • 0 kudos

Resolved! Balance Disappearing

This has been mentioned before on the forum but can't see anything that answers it for me. Yesterday morning I topped up my LG phone by £10 - giving me just over £11 balance. I did not use the phone all day - no texts, no calls. I accidentially left ...

Anonymous by Not applicable
  • 3258 Views
  • 6 replies
  • 0 kudos