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Tee87 · ‎14-04-2020

Since updating my account to monthly sim only, my voicemail and personal hotspot have both stopped working.

My connection is also very poor - often I’m unable to stream videos from my phone.

jonsie · ‎14-04-2020

I'm guessing this is an iphone and you have the wrong data bolt on

You need to call and ask them to change the bolt on to idata

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎14-04-2020

I'm guessing this is an iphone and you have the wrong data bolt on

You need to call and ask them to change the bolt on to idata

Guide: Coronavirus Community Help and Support

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Tee87 · ‎14-04-2020

I seem to have the correct data bolt on. Why do you think that would be effecting my voicemail & hotspot? Thank you.

MI5 · ‎14-04-2020

How do you know?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎14-04-2020

Have you called them?

The data bolt on affects both VVM and Hotspot.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Tee87 · ‎14-04-2020

I have My O2 - it states I have unlimited data. I’m not sure what this would effect voicemail & personal hotspot? I am able to connect to the internet.

MI5 · ‎14-04-2020

You need iData, not unlimited.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Tee87 · ‎14-04-2020

I have tried to call them, but it says they are only taking calls for contract renewals / cancellations. I will try again

Tee87 · ‎14-04-2020

I can’t get through to them

jonsie · ‎14-04-2020

Sorry, keep trying. Early morning is the best time.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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