Unexpected Charge - need refund

[CBD]

I have been charged £57 (!!!!) for Minutes on last month’s bill and have absolutely no idea why. I have unlimited minutes on my plan, and did not call anyone overseas or spend any time overseas. I’m not able to double check my Feb calls as I only just realized now that the charge went through, but I know for sure that I didn’t call any numbers that have charges. This is a mistake and I need to get this refunded, as I am in financial trouble due to losing all my income as a result of the virus. Not able to speak to anyone at all as it is not deemed as urgent, and Live Chat is off. Please help!

[jonsie · Accepted solution]

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Cleoriff]

@CBD 

Just press any of the options until you get through.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[gmarkj]

Your bill should show you what calls incurred charges so you would be able to see yourself.
A guide on how to get there:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[CBD]

Thanks for this. I tried to check on here but unfortunately you can only see details of all calls/charges on your most recent bill. As the unexpected charge happened in February I can’t see any details beyond the fact that it fell under the minutes category. Any ideas how to see further bill details for a previous bill?

[gmarkj]

There should be a drop down on the website and you choose which bill you want to view.