Voice calls

[Annetts1968]

Am have Problems with phone calls halfway through a phone call I get cut off on a pop-up box saying call failed is anybody else having the same problem in the DT6 3PH area

[Cleoriff]

Hi @Annetts1968 Your post code is showing no problems

Try taking the sim out, gently cleaning, reinsert and reboot the phone.

[MI5]

Have a look through the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
If the problem persists for no obvious reason, call into your local o2 shop and ask them to replace your sim card (for free).

[jonsie]

Is this just in your home or even when you are out and about in that postcode?

[EmilieT]

Are your calls still cutting off @Annetts1968 or did the advice above help? Let us know how you're getting on with this 

[Annetts1968 · Accepted solution]

All sorted now apparently O2 had Teven problems with the new 4G mask recently elected in this area all sorted and working fine now

[jonsie]

Good to hear @Annetts1968 😀

[MI5]

Good news

[Cleoriff]

Pleased to hear it's sorted now @Annetts1968

Just a pity they didn't indicate that in the status I posted...:smileywink:

[EmilieT]

Thanks for the update @Annetts1968, good to hear it's all sorted now for you