Valid ID

[Anonymous]

I don’t have a passport and I am medically unfit to drive or get provisional can someone please tell me what other ID is valid as I wasn’t able to collect my upgrade today because of this.

[Anonymous]

It’s okay the lady at CS said she would call me as soon as the phones were showing as returned on my account and she’s give me a call straight away to send out phone and pack to send old phone back in. Had the o2 chat guru told me I needed ID or actually had informed me I could upgrade on the phone no hassles i would have done it this way instead.

[Anonymous]

The CS lady did also say they appreciate not all customers can get to a store and it’s recent they have started allowing people to do their upgrades via the early upgrade programme via phone.

[Cleoriff]

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@Anonymous wrote:
It’s okay the lady at CS said she would call me as soon as the phones were showing as returned on my account and she’s give me a call straight away to send out phone and pack to send old phone back in. Had the o2 chat guru told me I needed ID or actually had informed me I could upgrade on the phone no hassles i would have done it this way instead.

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Thing is @Anonymous the phone 'showing as returned' isn't a rapid process. I was just thinking of you when I tagged our Community admins into the post. Help has been given previously to others in similar situations and I was hoping they could do something to expedite the process on your behalf...:smileywink:

[Anonymous]

Ohhhh okay. Sorry this post is the first post I’ve posted I signed up last night to hopefully get some help. I do appreciate everyone’s input I wasn’t dismissing your last message I’m just disheartened at the whole situation iv ended up
In iv been with o2 20 years and my
Mom longer this has never ever happened before. I do appreciate that o2 have a policy because of fraud. And I would like to think if someone tried to get a phone out in my name that something like this would happen to stop them but it’s unhelpful for me as the genuine customer!

[Cleoriff]

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@Anonymous wrote:
Ohhhh okay. Sorry this post is the first post I’ve posted I signed up last night to hopefully get some help. I do appreciate everyone’s input I wasn’t dismissing your last message I’m just disheartened at the whole situation iv ended up
In iv been with o2 20 years and my
Mom longer this has never ever happened before. I do appreciate that o2 have a policy because of fraud. And I would like to think if someone tried to get a phone out in my name that something like this would happen to stop them but it’s unhelpful for me as the genuine customer!

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No need for any apology at all. You are very welcome on the forum @Anonymous

Your first post has highlighted an issue which hopefully will help others in a similar situation to you.

Let's hope it gets sorted soon...

[Anonymous]

Yes @Anonymous ... welcome to the forum ... 

I hope your situation gets sorted soonest 

[Martin-O2]

Thanks for the tag @Cleoriff! 

@Anonymous I'm sorry to hear about your situation. I'm sure there is something we can to to help. I'll drop you a private message to get a few details about what's happened and see what we can do. Just get back to me when you can. 

[Cleoriff]

Thanks so much @Martin-O2. This is an unusual situation which needs intervention from people like yourself...:smileywink:

[Martin-O2]

Any time @Cleoriff! I'm just a mention away. 

[jonsie]

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@Martin-O2 wrote:

Thanks for the tag @Cleoriff! 

@Anonymous I'm sorry to hear about your situation. I'm sure there is something we can to to help. I'll drop you a private message to get a few details about what's happened and see what we can do. Just get back to me when you can. 

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@Thank for getting involved @Martin-O2 because there is little we can do as fellow customers.

However this has highlighted a problem where we are now better placed to advise on click and collect. 

Thank you for posting @Anonymous

Your first and subsequent posts will really others. Welcome indeed to the community 😃