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Disney plus

Rob1977
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on ‎05-07-2020 15:02

on ‎05-07-2020 15:02

When will I get my Disney plus code for 6 months free?
Included in my order but not received a message advising the code
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MI5
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on ‎05-07-2020 15:10

on ‎05-07-2020 15:10

@Rob1977 

Login to your MyO2 and go to your "extras"

http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rob1977
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on ‎05-07-2020 15:16

on ‎05-07-2020 15:16

Thanks, tried that but it just offers at additional cost?
When I placed my order it said I would be sent a code?
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madasaf1sh
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on ‎05-07-2020 15:18

on ‎05-07-2020 15:18

@Rob1977

No codes are sent it is all done via myo2, which then generates a link that you use to login and redeem on disneyplus

Did you upgrade or start a new contract?
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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‎05-07-2020 15:26 - edited ‎05-07-2020 15:27

‎05-07-2020 15:26 - edited ‎05-07-2020 15:27

@Rob1977 wrote:
Thanks, tried that but it just offers at additional cost?
When I placed my order it said I would be sent a code?

@Rob1977 

A few people have had the same issue.

You need to call customer service to check it for you Guide: Coronavirus Community Help and Support 

The best number to get through seems to be
0800 977 7337

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rob1977
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on ‎05-07-2020 15:40

on ‎05-07-2020 15:40

Upgraded
Added at extras but says the redemption code has been used
Seems like a really bad way to offer a deal
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MI5
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on ‎05-07-2020 18:53

on ‎05-07-2020 18:53

@Rob1977 

Mine said that too but I followed the link from the email I was sent after choosing my extra and all was well.

You have to choose first then redeem.

Check your spam for the email too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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