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Using my phone in USA

DamienDurkin
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I have Travel Inclusive Zone bolt on but my phone will not call a uk number from USA. I have tried the IMEI number on your website and it says that it is NOT in your database. 

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MI5
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@DamienDurkin 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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O2's IMEI search page is not accurate @DamienDurkin - was confirmed somewhere by someone on the O2 side a year or more ago. https://community.o2.co.uk/t5/Android/Pixel-6a-4G-Calling-Support/m-p/1599261/highlight/true#M79619

 

Found the info on that IMEI page being "legacy" and untrustworthy wrt checking if your IMEI is ready for 4G Calling, @DamienDurkin -

https://community.o2.co.uk/t5/Other-Products-and-Services/USA-Roaming-with-O2/m-p/1661759/highlight/...

 

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Bambino
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@DamienDurkin Download WhatsApp if you don't have it already. If whoever you're calling in the UK also has the app you can call, text, and video call them using a WiFi connection for free.

I DO NOT WORK FOR O2



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pgn
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And a little bit of info from the Roaming Megaguide shared earlier that is oft-overlooked and that has helped travellers to the USA:

  • Forbidden Networks: If you're struggling to connect to any of the roaming networks showing as available, another option is to try and manually connect to any networks showing as forbidden.
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MI5
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@DamienDurkin 

Usually O2 connects to AT&T so try using T-Mobile, or vice versa.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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