Using my phone in USA

[DamienDurkin]

I have Travel Inclusive Zone bolt on but my phone will not call a uk number from USA. I have tried the IMEI number on your website and it says that it is NOT in your database. 

[MI5]

@DamienDurkin 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

[pgn]

O2's IMEI search page is not accurate @DamienDurkin - was confirmed somewhere by someone on the O2 side a year or more ago. https://community.o2.co.uk/t5/Android/Pixel-6a-4G-Calling-Support/m-p/1599261/highlight/true#M79619

Found the info on that IMEI page being "legacy" and untrustworthy wrt checking if your IMEI is ready for 4G Calling, @DamienDurkin -

https://community.o2.co.uk/t5/Other-Products-and-Services/USA-Roaming-with-O2/m-p/1661759/highlight/...

[Bambino]

@DamienDurkin Download WhatsApp if you don't have it already. If whoever you're calling in the UK also has the app you can call, text, and video call them using a WiFi connection for free.

[pgn]

And a little bit of info from the Roaming Megaguide shared earlier that is oft-overlooked and that has helped travellers to the USA:

• Forbidden Networks: If you're struggling to connect to any of the roaming networks showing as available, another option is to try and manually connect to any networks showing as forbidden.

[MI5]

@DamienDurkin 

Usually O2 connects to AT&T so try using T-Mobile, or vice versa.