on 28-07-2024 17:41
I have Travel Inclusive Zone bolt on but my phone will not call a uk number from USA. I have tried the IMEI number on your website and it says that it is NOT in your database.
on 28-07-2024 17:44
Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.
28-07-2024 17:56 - edited 28-07-2024 18:44
28-07-2024 17:56 - edited 28-07-2024 18:44
O2's IMEI search page is not accurate @DamienDurkin - was confirmed somewhere by someone on the O2 side a year or more ago. https://community.o2.co.uk/t5/Android/Pixel-6a-4G-Calling-Support/m-p/1599261/highlight/true#M79619
Found the info on that IMEI page being "legacy" and untrustworthy wrt checking if your IMEI is ready for 4G Calling, @DamienDurkin -
on 28-07-2024 18:02
@DamienDurkin Download WhatsApp if you don't have it already. If whoever you're calling in the UK also has the app you can call, text, and video call them using a WiFi connection for free.
on 28-07-2024 18:29
on 28-07-2024 18:29
And a little bit of info from the Roaming Megaguide shared earlier that is oft-overlooked and that has helped travellers to the USA:
on 28-07-2024 18:43
Usually O2 connects to AT&T so try using T-Mobile, or vice versa.