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Esim

Rali
Level 1: Joiner
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Hi there 

 

I'm currently on O2 and using a traditional SIM card but would like to switch to an esim instead. 

 

According to the O2 website, I should be able to get this organised through the my O2 app or by signing in on the O2 website.

 

However, even after following the guidance on the O2 website, I'm unable to get either of these methods to work.

 

Can someone help please?

 

 

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Enlli
Level 67: Unsung hero
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Before you move to eSIM read this thread first, which contains sound advice.

https://community.o2.co.uk/t5/Discussions-Feedback/Why-not-to-go-esim/m-p/1745052#M134233

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Rali 

If it's failing through your MyO2, go in store with photo ID or call O2 to send an esim pack in the post.

Having one posted to you will disable your current sim at time of ordering though, so in store is better.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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