Solved: Re: Using my mobile to make payments

JohnHamilton · ‎27-09-2021

Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

MI5 · ‎27-09-2021

@JohnHamilton

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-09-2021

@JohnHamilton

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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