Trying To Obtain A Refund Of Closed Account

[Mark31]

Hi

I cancelled my O2 contract in July as per the T&Cs update that went out where I was able to leave with no early termination charge. Since this was confirmed I have had a complete nightmare experience and 7 phone calls later I have paid a £170 termination charge that should not have been taken and now after 3 further calls to O2 with them each time confirming they would add the credit and refund I am still waiting. Just spoke to the South African call centre again and they have said its still not been applied despite me having a text on 27th August saying it would credit in 3 working days. Who do I speak with now as the lady in SA refused to transfer me to any one senior to resolve and all she could do was the same as before.. (which I don't have any faith in at this stage).

[gmarkj]

Sounds like a real nightmare.

I will tag the customer service gurus for the community to see if they can support @Mark31 

@O2Ellie @O2Daniel can you please help?

[O2Ellie]

Hi, thank you for the tag @gmarkj ‌‌ 

@Mark31 I will send you a private message now and we can look in to this for you further.