Solved: Re: Using my mobile to make payments

JohnHamilton · ‎27-09-2021

Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

MI5 · ‎27-09-2021

@JohnHamilton

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend caps on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-09-2021

@JohnHamilton

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend caps on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Using my mobile to make payments

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

Error code 14