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Using my mobile to make payments

JohnHamilton
Level 1: Joiner
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Hi there I am trying to purchase a game on my Xbox one by paying for it through my mobile phone bill and it says " we couldnt get authorisation for this purchase"

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MI5
Level 94: Supreme
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@JohnHamilton 

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120773 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@JohnHamilton 

You need to register here first https://www.o2.co.uk/charge-to-mobile

Also make sure you do not have a spend cap limiting purchases Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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