Urgent call

[Deckard87]

Hi, I need to speak to an advisor regarding a private matter, but I can neither chat online or call anyone up, not sure how I'm meant to resolve this matter if there's no one to speak to

[O2Sean]

Hi @Deckard87 

If its Urgent/ Private you will unfortunately have to persevere and get through to customer services. Alternatively you can contact our social media team via DM who may be able to help.

Regards

[Deckard87]

There is no one taking calls, when I ring up I go through the menu and it says my call can't be taken

[Bambino]

@Deckard87 If it's regarding your contract, you can try calling the Payment Management Team on

0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can try calling using Skype

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Best time to try to get through is 8 am

[Deckard87]

None of these numbers work, just say unavailable to take my call

[Deckard87]

Also just an automated message via social media dm

[Deckard87]

Ok... So just can't do anything no? O2 being O2 again then

[jonsie]

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@Deckard87 wrote:
Ok... So just can't do anything no? O2 being O2 again then

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Afraid so....

[Deckard87]

Great I'm a key worker about to have my phone cut off despite paying my bill, and there's literally nothing I can do

[gmarkj]

The options already given are the only ones we have as customers.
You just have to keep trying the 0800 number above @Deckard87 using different options.
Hopefully you'll get through to someone eventually...