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Upgraded to a new tariff

vickster
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Upgraded to a new tariff and new month has started but showing old data allowance, everything else correct 🤔
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vickster
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I tried the messenger route again and sent photos as evidence they have accepted it’s a fault their end and have given me 4gb bolt on data whilst they solve it. Thank you everyone for listening

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MI5
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Call customer services to check account is set up OK http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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jonsie
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Text BALANCE to 21202 and see what the system is saying about your tariff.

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EmilieT
Former Staff
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Hi @vickster, and congratulations on your upgrade slight_smile Did you get a chance to try either of the suggestions above? How are you getting on with this?

 

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vickster
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Nope nothing I am doing is solving this. I am 3 days into a new allowance with correct minutes/texts but not internet allowance. 🤔
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vickster
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I’ve done online chat, messenger and called but still nothing. I will have to turn of data at home if this is the case and risk missing messages as WiFi isn’t brilliant. I can’t risk having over two weeks without data with my business
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MI5
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Is your new tariff one with bonus data and do you have a bolt on for the additional missing data?
https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 11
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vickster
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My new tariff is 500mins/texts 10gb data - no bolt ons

Old tariff unlimited mins/texts 3gb data
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vickster
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I tried the messenger route again and sent photos as evidence they have accepted it’s a fault their end and have given me 4gb bolt on data whilst they solve it. Thank you everyone for listening
Message 9 of 11
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MI5
Level 94: Supreme
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 11
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