Upgraded a in stock phone to be advise out of stock twice

[NotHappy01]

I upgraded yesterday and website said phone was in stock to then be advised out of stock email, contacted chat, said website was correct! obviously not - then they go and cancel my order (on my instruction they say) no! i chatted again this morning asked why it was cancelled, then subsequently to be told again if its showing in stock on website then its in stock - upgraded again - phone in stock on website - guess what - another email saying the phone's out of stock!! 

What a shambles - they obviously talking out of their ****.    I'm absolutley got no faith in O2 to deliver what they say - terrible customer service.

[MI5]

@NotHappy01 

The stock levels on the website aren't live so it's a complete lottery as to something being in stock when ordered.

[Bambino]

@NotHappy01 Sadly you're not the first to post about this, nor will you be the last. O2 doesn't operate a live stock reporting system. This is a standard con they've been running for years of taking money for a phone, holding onto the money to make a little interest for a couple of days, then refunding the money because the phone is out of stock. Customer service are either blatantly lying to you, or they're just pig ignorant.