Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 chat

How do you talk to someone on chat I did it earlier but can’t seem to find it now

Resolved! New phone needs nano sim, I'm contract and want to keep my number, payg sim work?!

New phone needs a nano sim but to keep the number as I am on a monthly contract do I have to go into an o2 store to get a special sim? Or will one of the pay as you go sims from the coop up the road work? It's pretty rough weather and the last thing ...

Resolved! Cannot complete checkout

Hi Guys, Just clicked through from the U-switch site for a bargain sim only tariff and clicked on upgrade existing number, however when i get to my basket in My 02 and click place order, it just keeps reloading my basket page and won't proceed any fu...

Resolved! Carphone warehouse month payment?

I was just checking my bank account and noticed I've been paying Carphone Warehouse £12.99 monthly.I just want to check as I have bought my phone and contract through an O2 shop directly. Would this £12.99 payment be for insurance for the phone?I hav...

Upgrade but old plan showing

I upgraded my phone today but on my account my old device plan and number are still showing and saying I can upgrade early even though I did the process today is that normal?

Resolved! Phone blocked

I am late repaying a bill and I cannot login to my account to settle this matter as it asks for my phone number to send a code to, but my phone has no network to receive the code as it seems to have been cut off. I have been trying to contact support...

Contacting o2

Why is it so hard to contact o2 no messaging live chat never works my apps not working I call and I’m just on hold then when you get through they hang up

Resolved! Ordered a 5G sim by mistake

I ordered a 5G SIM by mistake and need to replace with a 4G SIM. How can I arrange this?

Seems Impossible to cancel my contract from abroad

Hi all, I currently have a Google Pixel which has just gone out of contract I havent even used a single text or minute or mb of data on the contract for almost 11 months, although I notified O2 that I would be leaving the country, It seems completely...

Still having problems with the o2 Samsung Galaxy S21 promotion

I've sent loads of screenshots of date new contract started with o2 but still having probs trying to get the free Samsung earphones as they've now sent a message saying they need proof of product purchased, original date of purchase and retailers nam...

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