Solved: Upgrade

David_1888 · ‎11-07-2022

I have recently upgraded from pay as you go to a contract but there is still 2 bills on my account the contract monthly bill and the pay as you go bill? Why is this when i have upgraded?

MI5 · ‎11-07-2022

@David_1888

You do not get a bill for PAYG but you do get 2 bills if you upgraded to a refresh contract.

One bill for the device plan and the second for the airtime.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎11-07-2022

As we are all customers here this is something about which you will need to message O2 directly

You can message O2 on

Facebook or (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎11-07-2022

@David_1888

You do not get a bill for PAYG but you do get 2 bills if you upgraded to a refresh contract.

One bill for the device plan and the second for the airtime.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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