Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Samsung recycle promotion

Has anyone who was eligible for the additional £100 Recycle payment for upgrading to the s22 actually received it? I applied when I bought the phone and when it arrived there was no mention of it. I got in touch, they agreed I was eligible and told m...

Slow 4G bandwidth

Hello, I am using an iPhone 13 Pro and whenever I am on the 4G signal, I never get fast speeds (< 2 Mbps). I live near the Whiteley area and wherever I travel within the UK I have the same issue. On the rare occasion that I connect to 5G, I see conne...

Resolved! Travel

Will I be charged for receiving a uk call while in Turkey?

Resolved! A new number

Brought a new phone kept the same number but being charged for a second number I know nothing about?

Resolved! Bill slightly too much

I've just set up a pay monthly, sim only contract, it was £18. I agreed to £18 a month.I've had it 2 /3 days. Used the Internet out and about once.No calls. Hardly any text. Mostly my own WIFI at home.Yet my bill is going to be £19.80. Why is this? I...

Resolved! Keeping the number

Hello All,I've just moved from O2 pay as you go to pay monthly and I want to keep my pay as you go phone number, however, it is taking ages to change the number. I did all the things that O2 asked me and I am still waiting for changing the number. Wh...

Resolved! Using my O2 phone in USA

I'm off to the US for three weeks later this year. Am I right in thinking that if I want to check maps, texts, etc on my phone that it will cost me £4.99 each day? That's almost £105 for the trip. Am I reading the O2 Travel blurb correctly?

Resolved! previous bills

after numerous attempts to have my November bill emailed to me by O2, how do i view this bill online.I provided 2 email addresses and checked my spam. I really need to see this bill

Resolved! First bill before sim card received

Hi I am just moving to O2 on a pay monthly sim only deal. I have already been billed for 1 month even though I have not received the sim card. The bill shows the whole monthly charge is actually for 1 day - 2nd May and as mentioned I don't even have ...

Resolved! Help! Roaming in Mexico: Confusion & lack of support

I renewed my contract on 2nd April. I'd been considering switching to another provider, until O2 price matched and threw in free data/calls for my upcoming holiday to Mexico, under their Inclusive Zone 27 countries thing. The very friendly chap on th...

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