Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order

Hi there I’ve accidentally ordered 2 black iPhone 11s and I was only wanting one but I’m not sure if it’s ready for collection

Porting number hassles

Still waiting on my old number to port onto my iPhone 12 o2 esim. Been 36 hrs now, followed all instructions regards phone off etc.. I still haven’t received the 2 nd text but the o2 ansaphone answers the number to be ported now, so something is happ...

Resolved! Gambling fraud mFortune

My ex partner had contact with my phone whilst together and somehow signed upto a gambling site called mFortune via my phone number and added his deposits to my phone bill without me knowing or my Consent. Until I received my phone bill and text mess...

Resolved! Data usage

How much data do i use monthly

Resolved! TVMltcst

I'm getting charge £3.00 for using TVMltcst which I signed up to. How do I get rid of it?

Resolved! Ending contract

Hello. One of my subscription contracts is about to expire. I do not want to extend this contract and I want to end it. The number wants to top up without a contract.

Paid to cancel an account

Hi, a few months ago I paid £199 to cancel a contract on my account that was my ex partner as we broke up. I had paid the device plan and it was a roll on monthly tare if that wasn’t fixed, when I rung up to cancel I was told I had to pay £199 as the...

Resolved! Airtime bill [personal details removed]

Good afternoon My son recently moved to USA and I would like to know my options to continue to pay for the device plan but cancel my airtime plan for device number [personal details removed] I know one of my other devices is up for renewal this year ...

Resolved! Data

Can I swap data from one contract to another

Resolved! Overdue bill

I have just noticed that my bill is overdue and that it’s increased to £79 as opposed to £29. Upon trying to make a payment it isn’t accepting my payment method which the usual automated payments go through. I don’t have any blocks / issues on my car...

O2

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