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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 238447 Views
  • 2 replies
  • 2 kudos

Resolved! Apple iTunes

Please can you tell me why my bill as 2 iTunes payments being taken from me. I know I pay 9.99 a month but I don’t know who is the 11.49 for. Can you give me some information about this please. Is this fraudulent?

Resolved! Surely 7 months is too long for a repair

Last Sept 2021 my 7 month old phone went in for repair as the volume wasn't working... 7 months later they still have the phone.... well let's say they acknowledge recipt of it from the store bt still I've been paying a contract for 7 months when I'v...

Tanya31 by • Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling my current package

Hi, I am due for an upgrade and want to cancel my current package and move to a sun only monthly top up package. I am unsure of how to do this?

Dani94 by • Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos

Resolved! Free ad ons

Are you charged after the free six month extras o2 are offering 

Tjm1 by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Number transfer

I am an existing 02 customer (Pay as you go) but I changed to a Pay Monthly plan yesterday. After I ordered my new Pay Monthly sim, I completed a transfer number form so I can keep my number. Today afternoon I lost all my O2 services (no network) and...

mm123 by • Level 1: Joiner
  • 894 Views
  • 5 replies
  • 0 kudos

Resolved! Payment

I have had a text message saying my payment is overdue but it was taken out if my bank which in turn left my bank overdrawn i cant afford to have my phone cut off due to my husbands medical needs and my sons nain school contact number

Sally88 by • Level 1: Joiner
  • 521 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel order

Hi, I upgraded my virgin package through virgin customer service. They've made a mistake with the O2 sim data allowance and they've placed two orders, and tell me I need to cancel myself the wrong one. How do I cancel it? I have the order number. Tha...

TCruz by • Level 1: Joiner
  • 959 Views
  • 4 replies
  • 0 kudos

Resolved! Payment

How long does payment take to clear on bank account 

SUZY737 by • Level 1: Joiner
  • 748 Views
  • 3 replies
  • 0 kudos
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