Upgrade

[Specksy]

Why are O2 upgrades so much more expensive directly rather than the amazing deals you get with outside suppliers. Frustrating to say the least. I can upgrade now but can't access guru chat either.

[Cleoriff]

@Specksy 

If upgrading through O2 you don't need to call anyone.

Simply do it through My O2 as I did two weeks ago.

If you do need to call, all numbers are in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.

[MI5]

@Specksy 

Simple answer is that O2 have a network to support and resellers don't.

O2 also pay a commission to resellers which they can pass on to customers.

You don't get the direct perks though unless you buy from O2 but ultimately, the choice is yours as O2 get a sale either way.

Contact numbers for upgrades are on this link Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

[O2Leyla]

A great benefit is that you can sign up to O2 refresh directly with o2 which means you can pay off your device whenever you like and upgrade, you can also pay more towards your device at any given time by simply contacting customer services and you can spread your payment plan over anywhere between 3-36 Months.

Peaks include family plan too which means the more connections you have with o2 the higher your discount becomes.

Hope this helps.