Extra Charges

extracharges · ‎17-06-2020

I have been charged £2.54 in extra charges on this months bill. The number linked to the charges is 01855 3308653. Due to the current pandemic I am working from home and this number is a Microsoft sign in veririfcation number. The number calls me, I do not call this number. I need to answer the call to enable me to log onto my work desktop.

I do not understand how I am being charged for this as none of my work colleagues are and I have contacted my I.T team and they have confirmed that I should not be charged.

My mobile number is [personal details removed].

Thannk you

MI5 · ‎17-06-2020

@extracharges

Please remove your personal details as this is public forum.

You need to call O2.

Guide: Coronavirus Community Help and Support

The best number to get through seems to be
0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎18-06-2020

can someone remove the phone number in the above post @Marjo @LukasB?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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