can't access my account

[chiforcamelia]

Hi,

I've got my number and my daughter's number logged in my O2 account. When I log into my O2 account to check whether I can upgrade or what I have got left to pay, I can't go on my actual phone number to check those, I can only get on my daughter's number to check what she has. Can you help? many thanks

[MI5]

@chiforcamelia 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2