This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Upgrade

Nadsta
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-01-2020 22:40

on ‎17-01-2020 22:40

Can I change my upgraded phone once I've ordered it? It's not due to be delivered until Monday.
Message 1 of 7
1,438 Views
0 Kudos
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 134019 Posts
  • 845 Topics
  • 7624 Solutions
Registered:

on ‎17-01-2020 22:42

on ‎17-01-2020 22:42

Hi @Nadsta 

Yes you have a 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 7
1,434 Views
0 Kudos

MI5
Level 94: Supreme
  • 154545 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎17-01-2020 22:43

on ‎17-01-2020 22:43

@Nadsta 

You need to take delivery then return it under the change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 7
1,433 Views
0 Kudos

Nadsta
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-01-2020 23:20

on ‎17-01-2020 23:20

Thank you
Message 4 of 7
1,412 Views
0 Kudos

Nadsta
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-01-2020 23:20

on ‎17-01-2020 23:20

Noted. Thanks for your help slight_smile
Message 5 of 7
1,410 Views

Cleoriff
Level 94: Supreme
In response to Nadsta
  • 134019 Posts
  • 845 Topics
  • 7624 Solutions
Registered:

on ‎17-01-2020 23:31

on ‎17-01-2020 23:31

No problem @Nadsta  and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
Message 6 of 7
1,402 Views
0 Kudos

MI5
Level 94: Supreme
In response to Nadsta
  • 154545 Posts
  • 658 Topics
  • 29434 Solutions
Registered:

on ‎17-01-2020 23:31

on ‎17-01-2020 23:31

You're welcome wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,402 Views
0 Kudos
Top Kudoed Authors
View All
Top