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Nadsta
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on ‎17-01-2020 22:40

on ‎17-01-2020 22:40

Can I change my upgraded phone once I've ordered it? It's not due to be delivered until Monday.
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Cleoriff
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on ‎17-01-2020 22:42

on ‎17-01-2020 22:42

Hi @Nadsta 

Yes you have a 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

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MI5
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on ‎17-01-2020 22:43

on ‎17-01-2020 22:43

@Nadsta 

You need to take delivery then return it under the change of mind policy 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nadsta
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on ‎17-01-2020 23:20

on ‎17-01-2020 23:20

Thank you
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Nadsta
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on ‎17-01-2020 23:20

on ‎17-01-2020 23:20

Noted. Thanks for your help slight_smile
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Cleoriff
Level 94: Supreme
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on ‎17-01-2020 23:31

on ‎17-01-2020 23:31

No problem @Nadsta  and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎17-01-2020 23:31

on ‎17-01-2020 23:31

You're welcome wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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