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Nadsta · ‎17-01-2020

Can I change my upgraded phone once I've ordered it? It's not due to be delivered until Monday.

Cleoriff · ‎17-01-2020

Hi @Nadsta

Yes you have a 14 day change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Veritas Numquam Perit

MI5 · ‎17-01-2020

@Nadsta

You need to take delivery then return it under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nadsta · ‎17-01-2020

Thank you

Nadsta · ‎17-01-2020

Noted. Thanks for your help

Cleoriff · ‎17-01-2020

No problem @Nadsta and welcome to the forum

Veritas Numquam Perit

MI5 · ‎17-01-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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