Upgrade to unlimited data still in my first 3 months

[Fetch]

So I recently upgraded my plan from 12gb to 100gb a month, now with corona I'm stuck at home, 100gb isnt enough to see me through and I want to upgrade to unlimited data. I have no wifi so the data is my only means to access the internet and I'll run out soon. I've tried to upgrade through the app but it isnt letting me, I'd imagine this is because I'm in the second month of my new contract so sees it as being too new. The lines are also down understandably, is there anything that can be done about this? 

[jonsie]

You will need to wait 30 days I believe

[Fetch]

Thanks for replying, I've been on this contract for longer than 30 days. 

[jonsie]

Have you tried through a browser rather than the app?

If it still doesn't give you the option you need to try and call them I'm afraid.

[MI5]

I may be wrong, but isn't unlimited only available on 5g which you can only get if purchasing a 5g device too?

[Fetch]

I don't think so they offered it to me in the store when I went in to upgrade to 100gb and I dont have a 5g phone.

Edit: they're offering it on their site atm with iphone xr and 11 neither of which is 5g

[O2Sean · Accepted solution]

HI @Fetch ,

Here is the sim only tariff you are after. Try going through this link and your data should change to unlimited in 24hours if you complete the upgrade. https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P18M

[Fetch]

Thank you for getting back to me Sean, will this cancel my current tariff and replace it with the new one, i.e. I wont be double charged for purchasing it here? 

[O2Sean]

Hi @Fetch , 

Yes when upgrading it the same account/number that you are upgrading so you wont be charged double. You will receive pro rota billing ie if your billing date is the 15th of every month and you upgrade today. you'd pay 50% of your old contract and 50% of your new contract. 

[Fetch]

brilliant thanks a lot mate really helped me out,

one last question I was told in the store that throttling happens after 200gb a month I dont intend to go over this but just wanted to check if this was true?