Upgrade to new tariff but keep O2 loyality discount

[Nicks4u]

Hi, I would like to upgrade my O2 pay monthly to new O2 100GB tariff but I would like to roll over my O2 customer loyalty discount when applying for new tariff on upgrade. Can someone in O2 please help? Thanks

[MI5 · Accepted solution]

@Nicks4u 

If it was given to you by customer service, they will need to apply it again.

If one of the other discounts, you can re-apply yourself Guide: O2 Open & Friends and Family discounts - How to sign up 

[Nicks4u]

Yes it was given by customer services when I last upgraded

[jonsie]

You will need to call but they might not give the loyalty discount unless you choose the thinking of leaving option and speak to retentions

We would all like to carry on with discounts but they end whenever you upgrade or change tariff

[MI5]

@Nicks4u 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.