Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Disney+ sign up

I took the 6 month free Disney+ offer and it comes to an end on 28/02/21. I want to keep it after this date. I see Star is coming from 23/02/21 and if you take Disney+ before then you do not pay the price increase until August this year. Does the fre...

Resolved! I did not receive buds

I did not receive buds

Using O2 unlimited* phone sim in 4g mobile router?

All, background is I live in the countryside with a wet piece of string for a landline that when is working only gives 2.5 Mbps (though seems to have an intermittent fault resulting in it sometimes only connecting at 384 Kbps !). Due to the house loc...

Resolved! Deposit

Hi all, I placed a deposit for a phone in November 2020. When am I able to receive the deposit back? All bills have been paid on time or prior to the bill date so I am up to date with this.Thanks

Network signal

Hi I have been with O2 for as long as I have lived in my house which has been 8 years now and have never encountered any issues with my signal strength. Until the past 6 months where I can now barely go above 1 bar, more often or not I have no networ...

Resolved! Signing to my account

PLEASE PLEASE I need some help. My husband's mobile is in my name but he needs his phone to be unlocked. We can't request this as we can't access his account. When we click on forgotten password it says we need to contact customer services which we'v...

Resolved! My order

Just wondering why it is taking so long to review my order

Porting a number from o2

My husband ported his number to o2 from BT. Received phone yesterday but he is still on a temporary number and his old phone still on BT?

Resolved! since renewing my monthly sim contract i cant send MMS

I cant send MMS since renewing on my i phone 5c since renewing my contract last week

Resolved! My account is mixed up with my husband’s

When I look at MyO2 account, it has my phone number at the top, but all the rest of the info is for my husband’s phone, his device plan and airtime contract (I think). So can I just take my sim out of this phone and put it into his phone, and vice ve...

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