Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone never arrived 9 days ago

My new phone never arrived and was sent back by DHL as they said address wrong even though correct postcode.and my contract is still charging me

Sim card not working

put new battery in my Nokia C1-03. now sim card not working.

Charged for balance remaining eventhough it is 0

My contract with o2 ended a few months ago so I got a new phone and when I requested a pac code to transfer my number over it said there's £81.10 left of charges. However, when I go to my o2 it says the balance left on the contract is 0 so where are ...

Resolved! Cancel phone contact after it ends

Can I please cancel my contract but keep my number

Resolved! Recycle phone

If I recycle my phone and print of them papers to put on envelope so I hand it to the post office for them to send it off

Resolved! o2 contacts missing

Hi,I recently changed from o2 pay as you go to pay monthly. After I inserted the new sim card and retained my exisiting o2 telephone number my o2 contacts were missing. They used to appear above my personal contacts list. How can i re install the o2 ...

Cant make outgoing calls

Does anyone know how I can actually speak to someone from 02? On their freephone number they are only taking lost or stolen calls.Since I paid my last bill 3 weeks ago I have not been able to make outgoing calls. I changed my phone today incase that ...

Resolved! Pay outstanding bill

please can you help. I am going around in circlesHow do I pay a final outstanding bill? I have tried all ways this morning as I received an email to say I have an oustanding balance All I get is "not able to connect to my service" Thank youJean

I need to deactivate a number but I don't know how...

I got a pay as you go sim back in September and when they gave me this new contract they gave me a new number. I rang up so I could change that number to my existing number, but the number on the sim card is still being used which means some calls co...

Resolved! Pac code

Im wanting to start a new deal with o2 but im tranferring from an old network and i was wondering how i would enter my pac code online so when I receive my new sim it’ll have my number on it as im wanting to keep the same number.

O2

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